Return, Refund & Cancellation Policy
This policy explains the eligibility conditions and process for returns, exchanges, replacements, refunds and order cancellations at SHIFA PRINT.
1. Return Window and Start Date
Eligible return requests must be submitted within 5 calendar days from the date the product is delivered or received.
Customers must contact our support team within this period and follow the instructions provided. Any additional rights available under applicable law remain unaffected.
2. Return Eligibility
A return, exchange or replacement may be considered for eligible products in accordance with the product listing and this policy.
To be eligible, a product should generally be:
- Unused and in its original condition.
- Returned with original packaging and accessories, where applicable.
- Accompanied by the order number or proof of purchase.
Products that have been used, damaged after delivery or returned without required packaging may be ineligible, except where a remedy is required by applicable law.
Personalized and Customized Products
Personalized products may have specific return or exchange conditions. Any product-specific exclusions or limitations must be clearly stated on the relevant product page before purchase.
Such conditions do not remove any remedy required by applicable law for products that are damaged, defective or incorrectly supplied.
Damaged, Defective or Incorrect Products
If your product arrives damaged, defective or different from the item ordered, contact customer support promptly. Provide the order details and clear photographs of the issue so the request can be reviewed.
3. How to Request a Return
Contact our support team within 5 calendar days from delivery.
Email: shifa.radium@gmail.com
WhatsApp: +91 9591331803
Phone: +91 9380178757
Please provide:
- Your order number.
- The product name and delivery date.
- The reason for the return or exchange.
- Clear photographs showing the issue, where relevant.
- Any relevant personalization details.
Our team will review the request and share the next steps. Please wait for written confirmation and the return destination before sending the product back.
4. Return Shipping, Pickup and Other Charges
Any applicable return-pickup, self-shipping or exchange charges must be communicated before the return or exchange is confirmed.
If a return is required because a product was damaged, defective or incorrectly supplied, contact customer support for instructions on the appropriate resolution.
Original shipping charges may be non-refundable where disclosed before purchase and permitted by applicable law. This does not remove any remedy legally required for a damaged, defective, incorrect or non-conforming product.
5. Restocking Fee
No restocking fee applies to eligible returns.
6. Refund Method and Processing Time
After the returned product is received or collected, it will be reviewed for eligibility and condition.
Approved refunds will be processed within 7 days after the returned product has been received or collected, inspected and approved.
Refunds will be issued to the original payment method wherever supported. The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.
If a refund is delayed beyond the stated processing period, contact customer support with your order number.
7. Order Cancellation
Please contact customer support as soon as possible if you wish to cancel an order. Cancellation may be possible before dispatch. Once an order has been dispatched, cancellation may no longer be available through the standard process.
If a cancellation is accepted after payment has been collected, the applicable refund will be processed within 7 days of cancellation approval.
8. Contact Us
SHIFA PRINT
Operated by ASHPAK SHAMASHUDDIN MULAGUND, proprietor of SHIFA Advertising Media.
Phone: +91 9380178757
WhatsApp: +91 9591331803
Email: shifa.radium@gmail.com
Business Address: CTS No. 4758/2, Dood Peera Shop, Mommanageri, Lakshmeshwar, Gadag, Karnataka – 582116, India.